Our Journey

Having started in 2007, we’ve grown to become a trusted sector specialist for life sciences organizations. Years of industry experience has helped us identify critical growth challenges for life sciences and develop strategies to overcome them. Our expert team of technologists and chief strategists is ready to help your organization achieve its digital goals.

Our Mission

Our mission is to help our life science clients worldwide change the quality of their digital and technological capabilities for the better. As a result, we add value on top of their digital experiences, business models, and entire revenue streams, all the way through our partnership.

Job Details

• Job Title:- Client Engagement Manager
• Type of Position:- FTE
• Experience:- 10+ years
• Job Location:- Bengaluru – Hybrid Model

Roles and Responsibilities

You will work closely with clients in identifying, understanding, and meeting their specific needs and pain points. Success in this role will be demonstrated by improved client retention and satisfaction while growing new business opportunities with existing clients.
Gather and evaluate user requirements in collaboration with product managers and engineers

• Establishes and implements project communication plans, providing status updates to affected staff and stakeholders.
• Collects, analyzes, and summarizes information and trends as needed to prepare project status reports.
• Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed.
• Seeks opportunities to upsell products and services to existing accounts.
• Nurtures working relationships with clients throughout the project cycle.
• Tracks client’s processes and provides prompt assistance when needed.
• Designs and executes solutions tailored to client needs.
• Leads and handles complex accounts.
• Ensures compliance with company policies and follows ethical standards.
• Manages client expectations and ensures delivery of client requests.

Functional Competency

• Bachelor’s / Master’s degree in business administration, operations management, or a related field.
• 10+ years of experience leading transformation initiatives in a large, complex organization.
• Organized with attention to detail.
• Excellent analytical, logical thinking, and problem-solving skills.
• Excellent verbal and written communication skills.
• Thorough understanding of project management principles and planning.
• Proficient with Microsoft Office Suite or related software.
• Flexibility, energy, and ability to work well with others in a cross functional environment.
• Should be able to learn and upskill in new technologies.
• Being a team player can deliver in a high pressure and high demanding environment.

In order to ensure fair and transparent hiring practices, we are committed to providing equal employment opportunities to all qualified candidates and eliminating any form of discrimination or bias in our recruitment process.

Join our team and make a significant impact on the growth and development of our IT organization. Apply today with your resume and a cover letter outlining your relevant experience and interest in the role.